E-Commerce Case Studies

E-Fulfilment is increasingly taking over from the more traditional pick and pack solutions offered by fulfilment houses. While the basic service of receiving an order, processing that order, picking, packing and dispatching the order is the same, clients are now looking for more integration in terms order tracking and stock reporting, and they need this in real time. At CDL we have developed IFS (Integrated Fulfilment System) over the past 10 years to meet these ever increasing demands.

Eco Product e-tailer

When a prospective e-tailer approached us with a requirement for a fully integrated solution we were able to demonstrate all the features they wanted, and more. Within 18 months of outsourcing their fulfilment to CDL their stock had increased from 300 to 1800 SKU’s, they have 100% satisfaction on Amazon and eBay and are constantly ranked on page one of Google. They have been able to focus on sales and procurement and let CDL handle the warehouse and fulfilment.

Gift e-talier

CDL were approached by a high profile Gift e-tailer who were experiencing 100% year on year growth with which their current supplier could no longer manage. The decision to move to CDL’s e-commerce fulfilment solution was based on more than price. The strong IT offering with real time reporting online was a key factor along with experience CDL can demonstrate in fulfilment for over 20 years. Since the move this e-tailer has gone from strength to strength winning several awards and continuing to grow. We have become great partners and work closely to ensure future sucesss.

Far East e-tailers

CDL now deal with several Far East businesses importing everything from electronics to home wares. Goods often arrive as mixed SKU’s in containers and require sorting upon arrival. Timescales are critical with very fast turnarounds required. Our warehouse management system receives orders directly from websites hosted all over the world. Our clients can select from a variety of delivery methods from post to international courier to best serve their customers. All tracking and delivery information is then available in real time no matter where in the world or what time zone your business operates in.

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